Data deletion

Effective date: [pending owner approval]

This page explains how to ask Moxy Business Solutions (moxybusinesssolutions.com) to delete your information, including Instagram data, and what we delete and when. For the full picture of what we collect, see our Privacy Policy.

How to ask

Email hello@moxywebstudio.com with the subject "Delete my data", or call (984) 205-9904. Tell us:

• the email address on your account, or the business you dealt with; and
• what you want deleted (everything, or something specific).

We may ask you to confirm the request from the email address on file, so we don't delete someone else's information. We confirm by email when it is done.

Business customers

We delete your hub account, tool settings, tool submissions, photos, chat transcripts and review-request lists. We may keep billing, tax and accounting records, and records of unsubscribes and bounces (so we never email those people again), for as long as the law or those purposes require.

We finish within 30 days of confirming the request. [CONFIRM: 30 days]

Visitors and customers of a business

If you sent a photo quote, drop-off form, quote request or chat message through a business's website, or got a review-request email from a business, you can ask that business or ask us. We will delete your information from that business's account in our systems and let the business know. The business may have its own copy (for example, an email we forwarded to it); ask the business to delete that.

To stop review-request emails from a business, use the unsubscribe link in the email. It works right away.

Instagram (Meta) data

*This applies only if a business connected Instagram. The Instagram portfolio tool is not available yet; this describes how it will work when it launches.*

You can remove your Instagram data in any of these ways:

• In the hub: sign in, go to Tools, then Instagram portfolio, and choose Disconnect.
• In Instagram: go to Settings, then Website permissions (or Apps and websites), find Moxy Business Solutions and remove it. When Instagram tells us, we treat it as a deletion request.
• By email: write to hello@moxywebstudio.com as above.

What we delete: your Instagram access token, your Instagram username and account ID, and every cached post (captions, links to photos and videos, dates). Your Instagram feed stops showing on your website.

When: within 24 hours.

What we keep: only a record that the deletion happened (a confirmation code, the date, and the status). It contains no Instagram content.

If Meta sends us the request, you get a confirmation code. You can check its status at moxybusinesssolutions.com/meta/deletion-status. [CONFIRM: this status page and Meta's deletion callback will be built with the Instagram tool; the URL must match what is entered in the Meta app settings]

Questions

Moxy Solutions (Moxy Business Solutions)
#2044, 207 W Millbrook Road, Suite 210, Raleigh, NC 27609
hello@moxywebstudio.com · (984) 205-9904