Terms of Service

Effective date: [pending owner approval]

These Terms cover your use of the Moxy Business Solutions customer site (moxybusinesssolutions.com, "the hub") and the tools it runs on your website. "We" and "us" mean Moxy Solutions, a North Carolina sole proprietorship doing business as Moxy Business Solutions and Moxy Web Studio. "You" means the business that has an account with us and the people who sign in for it.

Your website build, hosting and care plan are covered by the Moxy Web Studio Terms of Service and Refund and Cancellation Policy. These hub Terms add to them. If the two conflict about a hub tool, these Terms apply. [CONFIRM: order of precedence]

By signing in to the hub or turning on a tool, you agree to these Terms and to our Privacy Policy.

1. Accounts and signing in

• The hub is for businesses that have an account with us. You sign in with the email address on your account and a one-time 6-digit code we email you. There is no password.
• Keep your email account secure. Anyone who can read your email can sign in to your hub account.
• You can ask us to add or remove people who sign in for your business. You are responsible for what they do in the hub.
• Tell us right away if you think someone signed in who shouldn't have.

2. The tools

The hub gives you one line of code for your website. It adds the tools you turn on, such as photo quote requests, review requests by email, the quote calculator, the before-and-after gallery, the after-hours drop-off form, and (where switched on) a chat box. Some tools are marked "coming soon" and are not available yet.

• Prices are the ones listed on moxywebstudio.com and shown to you before you turn on a paid tool. We will not charge you for a tool before it is available. [CONFIRM: how tool subscriptions are billed and shown at sign-up]
• The tools are provided as they are. We work to keep them running well, but they may sometimes be unavailable, slow, or change. We may improve, change or retire a tool. If we retire a paid tool, we will tell you first and stop charging for it.
• Estimates are estimates. The quote calculator shows visitors a price range based on rules you set and approve. It is always worded as a starting estimate, not a binding quote. You are responsible for your price rules and for the prices you finally charge.
• Forms are not emergency services. A photo quote request, drop-off form or chat message may be delayed or not delivered (for example, if an email bounces). Check the hub for new requests.
• Third-party services (such as Google, Stripe, email delivery and, if you connect it, Instagram) have their own terms and may change or stop. Some tools depend on them.

3. Your responsibilities

You are responsible for what you put on your website through the hub and for how you treat your own customers' information. In particular:

• Content and photos. Only upload photos, captions and other content you own or have permission to use. For before-and-after photos of a customer's home, car or person, get that customer's permission first.
• Review requests. Send review requests only to your own real customers who did business with you, and who you have a reasonable basis to email. Don't upload purchased or scraped lists. Don't offer anything in return for a review, and don't use the tool to steer only happy customers to Google (the tool shows every customer the same Google button, and you agree not to work around that). We may stop sending for an account that gets many bounces or complaints.
• Your customers' information. Information your visitors send through the tools (names, phone numbers, photos, vehicle details and so on) is your business's information that we hold for you. You are responsible for using it lawfully, for having a privacy policy on your own website that covers it, and for getting any consent the law requires. [CONFIRM: whether to require customers' own site privacy policy to mention our tools]
• Accurate settings. Keep your notification email, prices, instructions and Google review link correct.
• Instagram. If you connect Instagram (when available), you must own or be allowed to manage that account. It must be a Business or Creator account. Posts shown are your content and your responsibility. The tool depends on Meta's API and may stop or change if Meta changes or withdraws access.

4. The AI chat

The hub's "Ask us" chat, and the chat box on websites where it is switched on, are answered by AI.

• It can be wrong. Check anything important with the team. Your account details, invoices and these Terms are the final word, not a chat reply.
• It cannot change your billing. The chat cannot cancel, refund, discount, change your plan or make promises about prices or dates. It can record a change request or open a support ticket, and a person takes it from there.
• On your website, the chat box speaks for your business only within what it has been set up to say, and takes messages for you. It does not quote your prices or book appointments.
• Don't share card numbers, passwords or other sensitive information in the chat.

5. Acceptable use

You may not use the hub or the tools to:

• break the law, or collect information you are not allowed to collect;
• send spam or messages to people who did not do business with you;
• upload content that is illegal, infringing, deceptive, hateful, sexually explicit or harmful;
• try to get into another account, test our security without our written permission, overload the service, or get around its limits; or
• copy or resell the tools without our agreement.

6. Suspension

We may pause a tool or your hub access if a payment fails, if you break these Terms, if a tool is being misused (for example, review requests causing complaints), or if there is a security risk. Where we reasonably can, we will tell you first and give you a chance to fix it. In an emergency we may act first and tell you right after.

7. Cancellation

• Paid tools are month to month. You can cancel a tool at any time by emailing hello@moxywebstudio.com, calling (984) 205-9904, or sending a request from Support in the hub. Cancelling stops future charges. Charges already made are not refunded automatically. See the Refund and Cancellation Policy. [CONFIRM: the refund policy should mention hub tools; today it covers website plans only]
• When a tool is cancelled, it stops showing on your website. You can ask us for a copy of the requests it collected before we delete them.
• Cancelling your website plan also ends your hub tools unless we agree otherwise. [CONFIRM: whether hub tools end with the website plan]

8. No warranties

We provide the hub and tools "as is" and "as available." To the extent the law allows, we do not promise that they will be error-free, always available, or that they will bring you leads, sales, reviews or search rankings. Nothing in these Terms limits any rights you have under the law that cannot be limited.

9. Limits on our liability

To the fullest extent the law allows:

• our total liability for any claim about the hub or the tools is limited to the amount you paid us for the tool involved in the 12 months before the claim; and
• we are not liable for indirect losses, such as lost profits, lost revenue, lost data, lost business or damage to goodwill.

10. Your responsibility for claims

You are responsible for claims, losses and costs caused by the content you put on your website through the hub, the messages you have us send for you (such as review requests), how you use your customers' information, or your breach of these Terms.

11. Governing law

North Carolina law governs these Terms. Any dispute will be handled in the state or federal courts for Wake County, North Carolina, unless the law requires otherwise. [CONFIRM: venue clause, and whether to add an informal-resolution step first]

12. Changes to these Terms

We may update these Terms. The date at the top shows when they last changed. If a change is important, we will tell you by email or in the hub before it takes effect. If you keep using the hub after that, the new Terms apply. If you don't agree, you can cancel.

13. Contact

Moxy Solutions (Moxy Business Solutions)
#2044, 207 W Millbrook Road, Suite 210, Raleigh, NC 27609
hello@moxywebstudio.com · (984) 205-9904